DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.
We are backed by world-class investors including Benchmark, Bessemer Venture Partners, IVP, Atomico, btov, and WiL. Headquartered in Cologne, Germany, we're using this new funding and momentum to expand both our technology and our international presence with our official launch into the US market.
Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination.
What Sets Us Apart
We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart.
When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees. Discover what our people say about life inside DeepL by checking out our social media channels:LinkedIn,Instagram,Blog
Meet the team behind this journey
We’re looking for a diligent and dedicated Customer Success Manager for our North American book of business to care, advocate for and grow our strategic customer relationships. Specifically, we’re looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, owns onboarding and drive product adoption within a subset of our customer base. In a nutshell, create loyal fans!
Your Responsibilities
- Build long-term relationships with your book of business to deeply understand their ecosystem, strategy and goals
- Position yourself as a strategic partner with your customers through regular exchange
- Enable your new customers to scale quickly by leading a tailored onboarding journey
- Safeguard high customer satisfaction and experience by encouraging product adoption within the customer organization
- Team up with Account Executives by identifying early growth potential to create a solid pipeline of up- and cross-sell opportunities
- Proactively and regularly educate your book of business on product usage to ensure customer success
- Be the customer's advocate, by involving other DeepL areas such as Support, Finance, Legal and Backend, on a case-by-case basis
- Quickly gain an understanding of DeepL's products and customer needs in order to troubleshoot and rapidly resolve various inquiries
- Meet and exceed quarterly activity and retention goals
- Track all customer details including use cases, purchase timeframes and next steps
- Work closely with DeepL leadership across multiple functions (e.g. Product, Sales and Operations) to improve our product and service
- Ability to come in office 2-3x per week as we build a strong hybrid culture
Qualities we look for
- Relevant experience managing client relationships at senior levels
- Relevant customer success experience, ideally with a focus on retention
- Relevant experience in sales/account management, ideally with a focus on renewals and up-sell/cross-sell
- Software/SaaS experience is preferred
- Exceptional organizational, presentation and communication skills (both verbal and written)
- Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
- Team player - supportive of colleagues
- Preference for Spanish or French speakers to accommodate our growing customer base in LATAM and Canada.
What We Offer
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
- Competitive salary, high-growth scale-up: we offer a competitive salary, stock options, and the experience of a fast-growing scale-up. We've doubled in size year-over-year, so come and be part of our US story, where your contributions not only add up–they multiply.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together.
- Hybrid work, flexible hours: we offer a hybrid work schedule, working several days in the office each week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration.
- Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
- Comprehensive health insurance: your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe.
- 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!
We are looking forward to your application!
